Suzanne
12 Juni 2024
I would have given this a lower rating had the manager not tried to do what he could to make it right. First the good. It was clean, good breakfast, reasonable price, quiet and comfortable bed. The bad. One would expect soap and shampoo to be in the room, which it wasn’t. first I had to go to the office to retrieve some soap for the sink. They said that the shipment hadnt arrived. I’m sorry, do everyone is using the toilet and there is no soap??? Go and buy some or don’t rent out the rooms!!! Then in the morning I got into the shower only to find there was no shampoo in the dispenser. It was clear that there hadn’t been any for quite awhile. Also no shower gel. This resulted in my dressing and back to the office. The manager stated that he would get someone there because you need a special tool to open the holder. I think he honestly tried to find someone but couldn’t and so he brought me a container of shampoo and more soap along with a couple of bottles of water, which was kind. I usually us the BW in Auburn CA which is way better than the higher priced Marriott’s and Hiltons (which I am a silver member of). I think this was just my bad luck but everything else is really good. I would try them again but I would definitely check for toiletries!
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